Distance Selling Contract

Cancellation Policy

Cancellation Terms for Megasaray Club Belek, Megasaray Resort Side & Megasaray Westbeach Antalya
  • Reservations may be cancelled free of charge up to 3 days prior to the arrival date.
  • Cancellations and date changes made 2 days or less prior to the arrival date will not be accepted. In such cases, a no-show fee equivalent to 100% of the total accommodation amount will be charged.
  • For date changes, room type changes and additions of guests, the current rates and conditions applicable at the time of the amendment will be valid.
Cancellation Terms for Megasaray Mount Erciyes
  • Reservations made until 30 November 2026 are non-cancellable. Any date changes to these reservations will be handled on a request basis (request & confirm).
  • Reservations made after 30 November 2026 may be cancelled free of charge up to 16 days prior to the check-in date.
  • Cancellations and date changes made 15 days or less prior to the check-in date will not be accepted and a 100% no-show charge for the entire stay will be applied.

Refund Policy

Refund Policy for Megasaray Club Belek, Megasaray Resort Side & Megasaray Westbeach Antalya

Any refundable amounts arising under the cancellation conditions will be refunded to the original payment method within 21 business days.

Refund Policy for Megasaray Mount Erciyes

Any refundable amount already paid will be refunded to the original payment channel within 21 business days.

Distance Sales Agreement for Online Reservations

1. Parties

1.1 THE HOTEL

Name: MEGASARAY HOTELS

Trade Name: SAN-TUR TURİZM ANONİM ŞİRKETİ

Tax ID No: 7420051884

Address: Ayazağa Mah. Mimar Sinan Sk. B No: 21B, Interior Door No: 34, Sarıyer / İstanbul

Phone: 0352 669 3838

E-mail: info@megasarayhotels.com

Website: www.megasarayhotels.com


1.2 THE GUEST

The person or persons whose information is set forth in the reservation form.

First Name:

Last Name:

T.R. ID Number:

Address:

Phone:

E-mail:

Hereinafter referred to as the "Guest".

2.Subject Matter

This Agreement governs the rights and obligations of the parties regarding the accommodation services purchased by the Guest.

3.Essential Characteristics of the Service and Payment Details

3.1 The service type, date, sales price, payment method, and guest information are specified in the reservation form.

3.2 For the reservation to become definitive, the total cost of the accommodation must be paid at the time of booking. Failure to remit payment shall result in the automatic cancellation of the reservation.

3.3 Prices are inclusive of VAT and accommodation tax. Payments may be made via credit card or wire transfer/EFT. The invoice shall be issued physically or via e-mail at the time of check-out.

3.4 The reservation shall be deemed confirmed upon receipt of the payment in full. In the event of partial payment, the Hotel reserves the right to cancel the reservation and claim compensation for any damages incurred.

3.5 Guests opting for installment payments via credit card are obliged to consult their respective banks regarding interest rates and default conditions.

3.6 The Hotel accepts Visa and MasterCard and reserves the right to pre-authorize the card.

3.7 Refunds, when applicable, shall be remitted to the account designated by the Guest. No cash refunds shall be issued.

4.Right of Withdrawal and Modifications

4.1 Cancellation and modification terms are subject to the property-specific cancellation policies set forth above.

  4.1.1 In the event of a late arrival by the Guest without prior cancellation or modification of the reservation, no refund shall be issued for any unused nights.

4.2 In the event of severe illness or death of the Guest or a first-degree relative, a medical report obtained from a fully-fledged state hospital indicating a requirement for at least 10 days of rest, or an official death certificate, must be submitted. In such cases, no cancellation penalty shall apply.

4.3 Requests for cancellation or modification must be submitted via e-mail, the guest account portal, or the call center.

4.4 The Hotel shall evaluate cancellation requests within 14 business days. Upon approval, the payment shall be refunded.

5.Force Majeure

5.1 Circumstances beyond the control of the Hotel, such as natural disasters, war, acts of terrorism, strikes, or official restrictions, shall be deemed force majeure.

5.2 In the event that the Hotel is unable to provide services due to such circumstances, the Guest shall be notified, and the paid amount shall be refunded within 14 days. The Guest shall not claim any additional compensation.

6.General Provisions

6.1 Child discounts are applicable provided the children share the same room with their parents.

6.2 Check-in time is 14:00, and check-out time is 12:00.

6.3 Special requests are not binding on the Hotel.

6.4 The Guest is obligated to provide accurate information.

6.5 The Hotel shall not be held liable for system errors.

6.6 The failure to exercise any right shall not be construed as a waiver.

6.7 The records of the Hotel shall be deemed conclusive evidence.

6.8 This Agreement is governed by Turkish law.

7.Effectiveness

By electronically confirming this Agreement, the Guest shall be deemed to have accepted all terms and conditions herein.